Use of Computers in Agriculture – HS.50 – Communicating With Customers (PowerPoint)
This LifeKnowledge lesson (HS.50) teaches high school students how to communicate effectively with customers. Students learn five common techniques to improve communication, positive non-verbal communication, and four basic steps for responding to customer complaints, then demonstrate these skills through skits. The lesson includes transparencies, assessment activities, a test, and a skit assessment form.
At a glance
- Learning objectives
-
- Explain five common techniques to improve communication with customers.
- List four positive non-verbal ways people communicate with customers.
- List the four basic steps to respond to customer complaints.
- Demonstrate proper communication techniques with customers.
- Time required
- Instruction time for this lesson: 50 or 100 minutes.
- Grade level
- High School
- Materials
-
- Writing surface
- Overhead projector or visual presenter
- Transparencies of HS.50.TM.A, and HS.50.TM.B
- HS.50.AS.A—one per student
- HS.50.AS.B—one per student
- HS.50.Test.A—one per student
- HS.50.Assessment.A to assess student skits
- Unit
- Stage One of Development—ME
- Problem Area
- How Do I Begin to Grow.
- Precepts
- M5: Operates effectively in the workplace.
- Key Terms
- None
- Resources
- Harris, Clark R. Leadership and Personal Development: Student Reference. Columbia, Missouri. Instructional Materials Laboratory, 1991. Sewell, Carl and Paul B. Brown. Customers for Life: How to Turn that One-Time Buyer into a Lifetime Customer. New York, New York. Pocket Books, 1998.
Downloads & Links
Lesson plan
Presentation
Aligned Standards
National Standards
- NL-ENG.K12.4Communication Skills – Students adjust their use of spoken, written, and visual language to communicate effectively with a variety of audiences and for different purposes.